refund policy
we want you to love Nottie! if it's not a fit for your workflow, we've got you covered with a simple 14-day refund window.the nottie team
We want you to be completely satisfied with Nottie Pocket. If our tool does not meet your expectations or help speed up your Notion capture workflow, you are eligible for a full refund within 14 days of your initial purchase.
Requesting a refund is simple and fast. Just contact our support team:
- Send an email to support@nottie.app.
- Include your account email address and purchase receipt or transaction reference.
- Briefly tell us what did not work for you (your feedback directly shapes our product updates!).
Once we receive your request, our support team will process it within 3 business days. When approved, your refund will be credited back to your original payment method. Depending on your bank, it may take an additional 5 to 10 business days for the funds to appear on your statement.
Please review our policy on ongoing plans:
- Monthly Subscriptions: Refund requests must be submitted within 14 days of the initial subscription start date. Renewal charges are non-refundable, but you can cancel renewals anytime.
- Annual Subscriptions: Refund requests are eligible within 14 days of the purchase date. Annual plans can be set to not renew at the end of the term.
If you have any questions regarding our Refund Policy, billing procedures, or account issues, please reach out to us:
Email Support: support@nottie.app